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About Us
Our coaching programs are customized to meet the specific needs of your
practice and team. Just as every practice has different strengths, weaknesses,
and personalities, they usually have different goals and ideas for the kind of
training they would prefer. After spending time with you to discuss your practice,
and conducting a thorough practice assessment, we tailor a program of in-office training that is designed specifically for you.
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| Pictured from left to right are Hamid
Babaeian, Scott Stewart, Becky Leehey, Rodney Burton, DDS, Andy
Knapp, and Steve Sperry. |
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In addition to our coaching services, throughout the year we offer clinical courses at our training facility, The Conejo Valley Dental Institute. We offer courses on a variety of laboratory topics, indirect restorations, anterior courses, endodontic courses, implant courses, dental photography courses, case presentation training, and quarterly training sessions for dental employees.
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Our
Services
Many associate the need for consulting or coaching simply when a practice
is in trouble or decline. However, there are also many practices that use a coach in order to fine-tune their business, customer service, or break through
to a new level of productivity!
Even the best, no matter what their field, continue to use coaches to help polish their skills, progress beyond their current performance, or introduce new techniques and motivation. This concept is common and very successful in dentistry as well.
Every practice has potential that can be harnessed to not only improve production and collection levels, but enhance the service patients receive, the communication and teamwork in the office, or build upon the day to day systems that are necessary for operating a smooth successful practice.
Clifton & Associates, Inc. is Southern California’s premier dental coaching firm exclusively for general dental practices. Because of the frequency and duration of our in-office training programs, we only provide service primarily in this geographic area. Our in-office coaching programs have helped hundreds of practices. With increases from 15 to 300%, our clients average an increase of approximately 45%, yielding a return on the investment that exceeds 300%!
No other coaching program offers the frequency and duration of in-office training and follow up that we provide.
We’re local and come to your office regularly. The level of service you will receive is unparalleled.
Our history of clients and their results speak for themselves. References of similar practices are always available for prospective clients.
We encourage you to explore our company and services. Please contact us for a no-cost, no-obligation conversation to see how we might help you as we have our other clients.
Common
areas of training include:
Business Plan Development
Models
Training
Staffing
Customer Service
Overhead Analysis and Cost Control
Financial Management: Financial Policy Development, Financial Arrangements,
Over-the-counter Collections, Accounts Receivable Management,
Collections Strategies
Treatment Presentation Skills Training
Scheduling
Recall
Patient Education Skills Training
Soft Tissue Management
Team Building
Leadership
Communication
Statistical Analysis
Goal Setting & Measurement Systems
Dental Photography
Dealing with Failed & Broken Appointments
Getting Off of Reduced Fee Plans
Compensation & Bonus Systems
Staff Meetings
Huddle Meetings
Performance Reviews
Increasing the amount of indirect restorations being accepted by patients
Marketing
New Patient Processing
Office Policy Manual Development
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Scott
Clifton Stewart
President
In addition to having a degree in business management, Scott has twelve years of management experience, which includes personnel management and training, customer service development, budget development, expense and inventory control, and marketing. He entered the dental
field in 1991. In 1994, he and his wife decided Southern California was where they wanted to raise a family and settled into the Thousand Oaks community. They have three children and are actively involved with them and in various community service organizations. |
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Scott has worked with hundreds of dental practices developing business plans, coaching and training dental teams, developing leadership skills, enhancing communication skills, and successfully helping practices grow to new levels of productivity and profitability. In addition to being the primary trainer of the in-office coaching programs, he speaks regularly at the Conejo Valley Dental Institute and a variety of dental society and study club meetings throughout Southern California. |
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Andrew
Knapp
Director of Sales
and Marketing
Andy has a degree in Marketing from California State University Northridge. From 1989 - 2000 Andy worked
with two major dental product manufacturers and distributors providing product & sales training, marketing concepts, product development, and managed both a telemarketing and outside sales division. He joined Clifton & Associates, Inc. in September of 2000 and is in charge
of marketing development and clinical courses held at
The Conejo Valley Dental Institute. |
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Rodney
P. Burton, D.D.S.
Clinical
Director
After graduating from Northwestern University in 1983,
Dr. Burton began practicing dentistry in the United States Army Dental Corp from 1983 to 1986. He then practiced privately until 1999 in Thousand Oaks, CA. In 1999, he began focusing primarily on teaching. In addition to numerous hours of continuing education, he has also attended The Las Vegas Institute and The Seattle Institute, and has served on the faculty at the University of California, Los Angeles.
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| He currently continues to practice full-time restorative dentistry, serves as Clinical Director of Clifton & Associates, Inc., Training Director of Pacific Dental Lab, Director of Education for the Conejo Valley Dental Institute. His focus is on implementation of techniques in adhesive dentistry, photography, and case presentation skills. |
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Stephen
L. Sperry
Born and raised in Van Nuys, California with his 9 brothers and sisters, Steve is the newest member of our team. He comes to us with a wealth of knowledge and experience gained from his 20+ years in business and dental consulting. Steve's father, Lyman, was a successful entrepreneur and early investor in Kentucky Fried Chicken franchises on the West coast. Steve learned the importance of faith and family and leading a balanced life from his father, and was profoundly influenced by his father's integrity, and willingness to try new ventures. |
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When it came time to attend college, having an influential and admired
grandfather in the Nevada State Senate inspired Steve to major in
Political Science at Brigham Young University. An accomplished athlete
growing up, Steve played cornerback for BYU's football team. He met
his wife Dianne at BYU, and they will celebrate their 20th wedding
anniversary later this year.
After college, Steve was hired to work for a fast growing medical
equipment firm based in San Bernardino. He took over the struggling
Los Angeles market, and in a matter of months, turned it into the
company's most profitable. Steve's success in LA led to an opportunity
to open a new market in Dallas, Texas. Steve's success in Dallas surpassed
even that of Los Angeles, and contributed to the multi-million dollar
buyout of the company.
In
1987, Steve fulfilled his lifelong dream of owning his own company
and founded Pinnacle Practices, Inc., now the largest dental consulting
firm in the South. Over 18 years, Steve developed in house programs,
teaching strategies, and workshops for his dental clients and worked "hands on" with over 850 practices, insuring their success.
In addition, Steve lectured regularly at dental schools, dental societies,
universities, and study groups, and contributed several articles to
dental journals and magazines.
In December 2004, Steve sold his company in Dallas and joined the
Clifton and Associates Team. Steve is a "California boy" at heart, and is happy to have the opportunity to work with Scott
Stewart and his outstanding team in Southern California.
Steve continues to enjoy sports, and especially enjoys watching his
two children play ice hockey. His daughter, Cassie, will be attending
Northeastern University in Boston on a hockey scholarship next year.
His son, Stephen, plays hockey for the U-17 USA National team.
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Becky
Leehey
Becky is the newest member of the Clifton & Associates team.
She joins us with more than 15 years of business marketing and
management experience. Her background includes sales and customer
service training, marketing and advertising, contract negotiations,
budgeting, and project management. In addition, Becky has spent
many years as a business owner and understands the challenges
presented to growing small businesses. Becky has a B.S. in Business
Marketing from the University of Colorado and an MBA in Accounting
and Finance from Regis University in Denver. She grew up in
Southern California, spent 15 years in Colorado, and now again
resides here.
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