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| Our coaching programs are customized to meet the specific needs of your practice and team. Just as every practice has different strengths, weaknesses, and personalities, they usually have different goals and ideas for the kind of training they would prefer. After spending time with you to discuss your practice, and conducting a thorough practice assessment, we tailor a program of in-office training that is designed specifically for you. |
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| In addition to coaching services, as an accredited provider with the Dental Board of California, we host various continuing education courses on a wide variety of topics ranging from clinical to a management & business related topics throughout the year. Our group of practicing clinicians speak on indirect restorations, anterior restorations, implant dentistry, dental photography, orthodontic treatment options, treatment planning and other clinical topics. |
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Some dentists seek out consulting or coaching simply when a practice is in trouble or decline. However, there are also many dentists that use a coach in order to fine-tune their business, customer service, or break through to a new level of productivity, efficiency!
Even the best, no matter what their field, continue to use coaches to help polish their skills, progress beyond their current performance, or introduce new techniques and motivation. This concept is common and very successful in dentistry as well.
Every practice has potential that can be harnessed to not only improve production and collection levels, but enhance the service patients receive, the communication and teamwork in the office, or build upon the day to day systems that are necessary for operating a smooth successful practice.
Clifton & Associates, Inc. is Southern California’s premier in-office dental coaching firm exclusively for general & specialty dental practices. Because of the frequency and duration of our in-office training programs, we provide service primarily in this geographic area. Our in-office coaching programs have helped hundreds of practices. With increases from 15% to 300%, our clients average an increase of approximately 45%, yielding a return on the investment that exceeds 300%!
No other coaching program offers the frequency and duration of in-office training and follow up that we provide.
We’re local and come to your office regularly. The level of service, training and follow up you will receive is unparalleled.
Our history of clients and their results speak for themselves. References of similar practices are always available for prospective clients.
We encourage you to explore our company and services. Please contact us for a no-cost, no-obligation conversation or practice analysis to see how we might help you as we have our other clients. |
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Administrative:
Business Plan Development
Office Policy Manual Development
Mission & Vision Statement Development
Budget Development
Overhead Analysis and Cost Control
Managing Reduced Fee Plans
Personnel:
Appropriate Staffing Levels & Positions for Your Office
Associate Dentists & Specialists in the Practice
Interviewing & Hiring Techniques
Development of Job Descriptions
Performance Reviews
Compensation: Competitive Wages, Benefits, and Bonus Programs
Progressive Discipline / Termination
Team Building
Personality Style Analysis
Team Communication & Leadership:
Goal Setting & Statistical Measurement Systems
Team Meetings
Huddle Meetings
Performance Reviews
Front Office Systems:
Financial Management: Financial Policy Development, Financial Arrangements, Over-the-counter Collections, Accounts Receivable Management, Collections Strategies
Scheduling
Techniques for Dealing with Failed & Broken Appointments
Recall, Reactivation & Uncompleted Restorative Treatment Systems
Customer Service Training
Telephone Skills
Verbal Skills Training
Treatment Presentation Training
Financial Presentation Training
Patient Flow & Education:
Creating Your New Patient Experience
Treatment Presentation Skills Training
Team Patient Education: Effective Interviews, Hand-off’s and Flow
Patient Education Skills Training
Dental Photography
Improving Treatment Acceptance
Soft Tissue Management
Marketing: Internal, Promotional, External |
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President
In addition to having a business management degree, Scott has extensive experience in personnel management and training, customer service development, expense and inventory control, budget development, bookkeeping, systems development and marketing. He entered the dental field in 1991 and relocated to Southern California in 1994 to establish his own company. He and his wife Valerie, and their three children - Devoreaux, Jordan, and Chandler, live in Thousand Oaks. They and are actively involved with their church, children's schools and in various community service organizations.
Scott has worked with hundreds of dental practices since 1991 developing business plans, coaching and training dental teams, developing leadership skills, enhancing communication skills, training teams on customer service techniques, and successfully helping practices grow to new levels of productivity and profitability. In addition to being the primary trainer of the in-office coaching programs, he speaks regularly at the Conejo Valley Dental Institute and a variety of dental society and study club meetings throughout Southern California. |
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Director of Continuing Education
Andy has a degree in Marketing from California State University Northridge. From 1989 - 2000 Andy worked with two major dental product manufacturers and distributors providing product & sales training, marketing concepts, product development, and managed both a telemarketing and outside sales division. He joined Clifton & Associates, Inc. in September of 2000 and is charge of organizing continuing education events. |
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Clinical Director
After graduating from Northwestern University in 1983,
Dr. Burton began practicing dentistry in the United States Army Dental Corp from 1983 to 1986. He then practiced privately until 1999 in Thousand Oaks, CA. In 1999, he began focusing primarily on teaching. In addition to numerous hours of continuing education, he has also attended The Las Vegas Institute and The Seattle Institute, and has served on the faculty at the University of California, Los Angeles.
He currently continues to practice full-time restorative dentistry, serves as Clinical Director of Clifton & Associates, Inc., Training Director of Pacific Dental Lab, Director of Education for the Conejo Valley Dental Institute. His focus is on implementation of techniques in adhesive dentistry, photography, and case presentation skills. |
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Clifton & Associates, Inc.
3825 Campus Drive
Thousand Oaks CA 91360
805.492.8107
scott@dentalcoaching.net
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James Kanda, DDS |
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| Scott Stewart and his company improved my practice in ways that I never dreamed possible! After hearing Scott speak at a local dental study club I knew that he had answers to everyday problems and frustrations that I faced. My coaching journey began in July of 2008 and the results were so impressive in the midst of a deep recession that I have continued to use his coaching services. Improvements occurred in all areas of my practice. Not only did the obvious production and collection numbers improve 34 percent and 30 percent respectively, but patient education and quality of patient care became the core concept around which all of my business and dental delivery systems functioned. The resulting patient acceptance of quality treatment was, and continues to be, a most satisfying professional achievement. |
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Andrew Knapp
Rodney P. Burton, D.D.S.