Working with Clifton & Associates was a highly rewarding experience for our office. Scott himself has a highly contagious energy! His coaching and perspective infused a heightened sense of direction into our team.
While there were many areas of coaching, dissecting the entire patient experience from the first phone call through their visit to our office taught us how to improve our verbal skills, how to create a “WOW” experience and how each of us individually contribute to the patients’ entire dental experience. We now have a more structured way of communicating with each other as well as our patients. We work so much better as a team expressing a clearer picture of needed treatment and care to our patients. In addition, the system for measuring performance and reviewing our numbers created individual accountability and showed us all how we contribute to one common goal.
The concepts he helped us with encouraged growth with every staff member and growth in the practice in numerous ways. This program helped our whole team understand what it takes to be successful!
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